Returns and warranty

Two things protect your purchase: 14 days to change your mind, and a warranty if a fault appears. Both start on your order page.

If you change your mind

You can withdraw from the contract within 14 days of delivery, without giving a reason. It is enough to tell us before the 14 days have ended.

How to start

Open your order page and choose "Withdraw from contract here". You can also send an email with your order number. You then get a confirmation and the return instructions by email.

What to send back

The device and everything that came with it. Send it within 14 days of telling us. Before you send it: save your data, sign out of your accounts, remove the screen lock, take out your SIM card and memory card, and reset the device to factory settings. Pack the device safely, use a service that gives you a tracking number, and keep the proof of posting.

Refunds

The refund is made to the card you paid with, once the device is back. Your bank decides how quickly the money shows on your statement.

If the device has a fault

A warranty is included with every device. Report the fault on your order page or by email, with a short description and photos if you have them. We then arrange a repair, a replacement or a refund.

What the warranty does not cover

Accidental damage such as drops and cracks, liquid damage, repairs made by someone else, and signs of use that match the grade you ordered. Water resistance is not guaranteed after refurbishment.

Your legal rights

The warranty does not limit the rights that the law gives you if a device is defective.