Questions and answers

Short answers to the questions people ask before they buy a refurbished device.

What does refurbished mean?

A refurbished device has been used before and then professionally prepared for a new owner. It is fully tested, cleaned, data wiped and reset to factory settings.

Does a refurbished device work like a new one?

Yes. Every device is fully tested and works fully, whatever its grade. The grade describes only how the device looks.

What do the condition grades mean?

There are four grades: Good, Very good, Excellent and Like new. They describe the signs of use on the outside, from visible to none. You choose the grade on the product page, and each choice shows its own price.

How much do I save compared with a new device?

Where the price of the new device is known, the product page shows that price and the percentage you save.

Is the battery tested?

Yes. The battery is tested as part of the refurbishment, like the rest of the device.

Is data from the previous owner still on the device?

No. Every device is data wiped and reset to factory settings. You set it up as your own.

What is in the box?

The device. Original packaging and original accessories are not guaranteed. Where it is known what is included, the product page says so.

Is a refurbished phone still water-resistant?

Water resistance is not guaranteed after refurbishment, even if the model had it when new. Please keep the device away from water.

What happens if the device has a fault?

A warranty is included with every device. Report the fault on your order page or by email. We then arrange a repair, a replacement or a refund.

Can I return the device if I change my mind?

Yes. You have 14 days from delivery to withdraw from the contract, without giving a reason. Start with "Withdraw from contract here" on your order page, or send an email. The refund is made once the device is back.

How much does delivery cost and how long does it take?

Delivery is free: tracked delivery to 25 EU countries. Each product page shows the delivery estimate for that device in working days.

How can I pay?

By card, on a secure payment page.

One more reason to choose refurbished: a device that stays in use means less electronic waste.